Toll-Free Order Line: (888) 224-2324
Categories

FAQ

Shipping

  1. Can I get my order shipped faster?
    • Yes! If you live in the US, during checkout you will be given the option to select UPS Ground or Priority Mail. Please note that you must have a street address in order for UPS to deliver and that they do not deliver on the weekends.
  2. Can I get my order shipped faster to Canada?
    • No, unfortunately we do not have a faster shipping method to Canada. Depending on your location, most Canadian orders have an average delivery time of 4 weeks.
  3. Do you ship outside the US?
    • Yes! All orders placed online will go Surface Mail through an International Mailing Service. If you need faster shipping, please contact us to get a price quote for Air Mail.
  4. How fast will my order be processed?
    • Orders are normally processed within 2-5 business days. You should expect to receive your order within 2 weeks if you are inside the US. Canadian orders average about 4 weeks due to customs. For orders outside the US or Canada, the delivery time may be longer due to the distance.

Keys for Kids

  1. What is the difference between the "one-time" and "subscription" options for Keys for Kids?
    • The "one-time" option allows you to get the current issue only. If you are not familiar with Keys for Kids and want to try it out, then this option is for you. If you choose "subscription" you will be put on our automatic mailing list until you either tell us to stop shipments or you fail to reply to our periodic renewal notice. There will be an invoice with each shipment showing current charges.
  2. I ordered a subscription to Keys for Kids using my credit card. Will my credit card be automatically charged for future shipments?
    • No, we do not automatically charge a person's account for future Keys mailings. We will include an invoice for current charges with each future shipment that you can use to make the payment by phone or mail.
  3. Does Keys for Kids come in KJV only format?
    • No, All Scripture quotations, unless otherwise indicated, are taken from the New King James Version. The various volumes of One Year Book of Devotions include other reliable versions.

Down Gilead Lane

  1. Can I buy a replacement for a Down Gilead Lane Season Set?
    • Yes! We offer replacements at a cost of $5 per CD, which includes shipping and handling. You can place an order over the phone or through the mail. Because we have different versions of each Season, please include in detail the Season number or CD number, and the episode titles of that particular replacement.
  2. Can I purchase a single episode of Down Gilead Lane?
    • Yes! We offer single episodes on CD or MP3 in our store. If you go to the Down Gilead Lane section of the store, you will find each episode that has already been aired.
  3. I have a Season set with a title, but I don't know what Season number it is?
    • Crazy Grace is Season 1
    • When Push Comes to Love is Season 2
    • Cosmic Confusion is Season 3
    • Seasons 4 through 12 do not have titles

Other

  1. I'm looking for a certain song from one of your classic recordings. Can you help me find it?
    • Yes! Please contact us by phone or email and we will be happy to help you find a certain song.
  2. Can I make a donation online?
    • Yes! You can make a donation online by going here. If you are ordering another product, you will be given an option at checkout to add a donation to your current order.
  3. Can bookstores purchase your products to sell in their stores?
    • Yes! We offer a discount to bookstores on our products like Down Gilead Lane. Please contact us to find out more by calling (888)224-2324 or (616) 647-4500.