Toll-Free Order Line: (888) 224-2324
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Shipping & Returns

Shipping:

All US orders are shipped US Mail, unless another option has been selected. If you prefer a faster method, you can choose between UPS Ground or Priority Mail. You must use a street address for any UPS services.  PO Boxes will not be accepted. 

All Canadian orders are shipped through an International Mailing Service, but do not have the option for faster shipping.

All other Foreign orders are shipped by Surface Mail.  If you need faster shipping through Air Mail, please contact us to get a price quote.

Return Policy:

Our products carry a money-back guarantee. If unsatisfactory in quality or content, the item(s) should be returned to us within 30 days in new condition, and in the original shipping carton whenever possible.  We will issue a full refund (including return shipping charge) when the product has been received. 

Instructions:

  1. Send the item in its original packaging and pack in a way to prevent damage during shipping.
  2. Include a detailed note stating the reason for return, your name, address, and phone number.  If this was a gift, please include the name and address of the original purchaser.
  3. Send the package to the following address:

Keys for Kids Ministries Returns
PO Box 1001
Grand Rapids, MI  49501 

*** We are not responsible for items lost during shipping and cannot process your return until the item is received at our office.

Damaged or Defective Items:

Please follow the return instructions.  A refund check will be issued in the amount you paid to return the product to us and a replacement will be sent.  

Exchanges:

If you have made the purchase with Keys for Kids Ministries, we offer exchanges of equal or lesser value on our products.